Privacy policy

Your privacy is important to us. We do not sell, rent or give your personal information obtained thru this website to third parties for any commercial use and or marketing purposes of any kind.

Please take your time to read this privacy policy to gain a further understanding of the ways in which we may use and protect your personal information. We want you to be aware and understand our privacy practices to ensure your satisfaction in the use of our online services.

Guide-Lines.

1. Use of our web site.
2. What Information we collect.
3. How we use this information in our company.
4. Cookies.
5. How do we protect your information?
6. Order forms and shopping carts.
7. Financial Institution Information.
8. Our guidelines regarding children or any persons less than 18 years of age.
9. Disputes.
10. Company Contact Information.
11. Changes of our Policies.

Last revision date: July. 12th 2004.

1. Use of our Website
You the visitor may browse our website without the need of registering. If you the visitor decide to purchase any products or services from this website, personal and financial institution information may be required. These items are explained in other sections of this privacy policy.

2. What Information we collect.
We value the each of our visitor’s right to his or hers personal privacy. We only collect and use information that is disclosed in this privacy policy. This only applies to the use of this website. The purpose of this is to provide you the visitor the safest and utmost satisfactory use of this website. We want to try and make your experience with us an enjoyable and pleasurable one. We limit the personal information to which we may consider useful to meet this end.
You may browse through our website, without telling us who you are or revealing any personal information about yourself.

3. How we use this information in our company.

a) We track the items that may seem of interest to you the visitor and store them in a form of a “cookie”. We use "cookies" on certain pages of the website to help us decide what you’re interests may be in order to provide you with the maximum exposure to these products or services on this website.
b) We may pass this information to employees working in our company under our supervision which are bound be signing an agreement to conceal your personal information. They will use this information to process your order/s and contact you and the status of your shipment, inventory status, notify you of upcoming events you elected to do so. They are not to use this information in any other way.

4. Cookies.

“ Cookies” are little files that may be stored on you computer to allow us to provide you better and safer use of our services. Some of these services are for example:
a) Remember your password so that you may not have to provide it every time you enter a secure area.
b) Notify our visitors about changes or updates made to our website since his or hers last visit.
c) Last items you viewed or items you may have left with us in a wish list (shopping cart).

Most of the cookies we use are “session cookies". They are automatically deleted from your computer at the end of a session. You may disable the use of cookies if your browser permits, which in this case you may not be able to use certain features on the website and may be required to reenter your username and password more frequently during a session. We may also use cookies to determine a demographic or track a URL that may be a potential security risk to provide you with a safer environment.

5. How do we protect your information?

The member data that we collect is protected from unauthorized access. To ensure the safety of your personal information, your personal information is protected by a password. Unless you have elected to use a “remember me” cookie or follow an automatic link we may send you to reset your password if forgotten.

We do our best to protect you billing information. This information is stored on a secure server protected by a firewall and may also be encrypted for further security precautions.

6. Order forms and shopping carts.

All orders are recorded in an online electronic form whether ordered through the website or over the phone.

Information may also be stored in an online shopping cart for later use if need be.

The following information may be requested during one of these transactions:

- Financial institution information (explained in Sec. 7 of this privacy policy).
- Shipping Address if different from the billing address of the Credit Card.
- Phone number where you may be reached incase a problem occurs with your order.
- Email address, So that we may contact you on the status of your order or if there was any problem in processing your order.
After you disclose your personal information, you are no longer anonymous.
You may be required you to provide contact information, billing information, shipping information and other personal information that may be indicated in the forms throughout this website. Where possible, we indicate which fields are mandatory and which fields are optional. You always have the option to not provide information by choosing not to do so.

7. Financial Institution Information.

If you do decide to make a purchase with us you may be asked to provide certain financial institution information:
- You’re Credit Card Number.
- Expiration date.
- Security code located on the back of your credit card.
- Billing address. (If different from you shipping address must be provided for your security and ours).
This information is used for your orders only. This information is not released from our company to any third parties. Except for the Credit Card processor that provides the credit card processing service.

8. Our guidelines regarding children or any persons less than 18 years of age.

Children, minors or any other persons under the age of 18 are not eligible to use this website without the supervision of a parent or a legal guardian. WE request anyone fitting these descriptions described above, that you do not submit any personal information to us. If you are under the age of 18, you may only use this website with the permission and under the supervision of your parents or legal guardians.

9. Disputes.

We are committed to resolving disputes within 24-72 hours after we have obtained what we consider sufficient information to do so.

If any problem occurs the visitor or user may contact us by the following methods:

- Postal Mail.
- E-mail.
- Phone.
- Fax.

All the above information is contained in Section 10 - Contact Information section if this privacy policy.

10. Contact Information

The Rug Mall
7750 balboa Blvd.
van nuys, CA. 91406.

Phone Number: 1-888-624-RUGS
Fax Number: 818-781-2219

customer-service@therugmall.com.

11. Changes of our Policies.

Our privacy policy is subject to review and change.